It's been a long time coming but looks like the Texarkana Water Utilities along with the rest of the city of Texarkana Texas and Texarkana Arkansas have almost fully recovered from the cyber-attack back in December of last year. So much so that Texarkana Water Utilities has announced they will start late fees and service disconnections soon.
According to a press release:
Effective August 1, 2021 The Texarkana Water Utilities will resume service disconnections and late fees based on the due date of the customer’s August bill.
We know that they had been working hard to get the billing back on track. A couple of months ago the automatic draft was back up and running. If you had signed up for that but it's still not working make sure you contact the TWU because you may just need to reapply for the service.
If you have any questions about your water bill, please email the TWU Customer Service Department at firstname.lastname@example.org or call (903) 798 3800.
If you are interested in payment options or if you want to pay online you can do so on their website at https://twu.txkusa.org.